Who we are

Last Updated:  April 13th 2025

True North Boxes (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.truenorthboxes.com or engage with our services.

1. Information We Collect

We may collect the following information:

  • Personal Data: Name, email, phone number, address, payment details (for transactions).

  • Usage Data: IP address, browser type, pages visited, time spent on site (via cookies).

  • Communications: Emails, chat logs, or call recordings for customer support.

2. How We Use Your Information

Your data helps us:

  • Process orders, deliveries, and payments.

  • Respond to inquiries and provide customer support.

  • Improve our website, services, and marketing.

  • Comply with legal obligations (e.g., tax/fraud prevention).

3. Sharing Your Information

We only share data with:

  • Service Providers: Shipping carriers, payment processors.

  • Legal Authorities: If required by law (e.g., court orders).

  • Business Transfers: In case of mergers/sales (with confidentiality protections).

We never sell your data to third-party marketers.

4. Cookies & Tracking Technologies

We use cookies to:

  • Analyze website traffic (Google Analytics).

  • Remember preferences (e.g., language settings).

  • Deliver targeted ads (opt-out via browser settings).

5. Data Security

We implement:

  • Encryption (SSL) for online transactions.

  • Secure storage with limited access.

  • Regular security audits.

Despite safeguards, no internet transmission is 100% secure.

6. Your Rights (Canada)

You may:

  • Access, correct, or delete your personal data.

  • Opt out of marketing communications.

  • Withdraw consent (where applicable).
    Contact us at privacy@truenorthboxes.com to exercise these rights.

7. Third-Party Links

Our website may link to external sites (e.g., social media). We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this policy periodically. Check the “Last Updated” date for revisions.

9. Contact Us

For questions or requests:
📧 Email: privacy@truenorthboxes.com
📞 Phone: +1 (281) 473 5799
📍 Mail: info@truenorthboxes.com